Report service cases faster and more conveniently via eko4u

Efficient after-sales service is a key element in building a competitive advantage and fostering good relations with investors. To minimise processing time for service requests and ensure smooth project execution for your customers, we are continuously developing the service module on the B2B platform eko4u.

eko4u – maximum service acceleration

Submitting service requests via the eko4u platform eliminates the most common causes of delays and simplifies the daily work of your showroom:

• integration with order history: you select the reported product directly from the list of completed projects – without the need to manually enter parameters and invoice numbers;
• automatic completeness check: the system ensures that your submission contains all the necessary data the first time, eliminating unnecessary correspondence;
• easy documentation attachment: a convenient photo upload module facilitates quick technical verification by our experts;
• precise declaration of expectations: you specify in advance the most convenient resolution method for you and your customer.
  

Alternative email channel

For partners who prefer traditional email communication, our Service Department remains at your disposal at claims@ekookna.com. To facilitate the efficient collection of comprehensive data via this method, we are introducing a new Service Request Form.

Discover how the service module in eko4u saves your time and streamlines everyday customer service. Log in to the platform and choose the fastest way to contact our service team.